For some homeowners, hiring a painting contractor feels like stepping up to the roulette wheel; it’s a gamble with unknown odds. Most give up early on the hope of finding a GREAT painter and a GREAT price. Eliminate the risk by learning the secrets to finding a GREAT painting contractor. Just follow these ten simple guidelines and you’ll hit the jackpot!
1. A GREAT Paint Contractor Presents Proof of Insurance
While a good paint contractor may tell you he’s insured, a GREAT contractor presents a copy of his policy, proving the amount of coverage he carries for both property damage and bodily injury that may result from the contractor’s work. By nature, paint materials are highly flammable and, should a tragedy occur, you need to know your contractor is sufficiently insured.
2. A GREAT Paint Contractor NEVER Asks for a Deposit
While some paint contractors may request a deposit before beginning the work, well-established, successful painting professionals have sufficient operating income and can easily afford to purchase materials and make payroll. BE WARY of a contractor who asks for a deposit! If he is unable to purchase materials, he’s probably unable to pay his staff. Every year, too many homeowners fall victim to contractors who walk off the job – and out of town – with the deposit in their pockets.
If you agree to advance payment of any kind, be sure materials have been purchased and are on your property, leaving you some kind of leverage should the contractor default on the work. Bottom Line: GREAT painting contractors NEVER request a deposit.
3. A GREAT Paint Contractor Offers Great Warranties
You can tell a lot about a paint contractor by his warranty. Well-known contractors with established reputations have are respected by paint suppliers who, in turn, pass on extended – even lifetime – warranties on their paints because they know the product will be applied right. For any number of reasons, less experienced contractors may not have valuable relationships with suppliers. On the labor side, a GREAT contractor works with solid, experienced painters whose work he knows he can stand behind with an extended labor warranty.
4. GREAT Paint Contractors Go the Extra Mile
Because GREAT contractors have learned the value of a satisfied customer, they’re able to focus on service and offer extras that show the customer how important your business is to them. Check to see if your contractor offers the following:
- Professional color consulting
- FREE color try-ons
- FREE power washing
- Two coats of paint – as a standard offering!
5. GREAT Paint Contractors Give Professional, Detailed Quotes
A GREAT painting quote includes a detailed list of ALL aspects of work to be done:
- FREE Power washing
- Caulking, sanding and priming
- Trim repair – GREAT contractors will know what needs to be done
- Details of products and application – GREAT contractors know the right products for every job
- Touch-ups and clean-up
In addition to the quote’s content and accuracy, is it presented professionally?
- Is the quote printed on company letterhead?
- Does the sheet show the contractor’s license number?
- Does he use a local land line phone number? (beware if only a cell phone number is listed)
- TAX I.D. number?
- Work guarantee and product warranties?
Inexperienced contractors, using standard business forms purchased at office supply stores suggests they haven’t invested much in their business and may not be properly licensed. Also, they may not be paying income tax.
6. GREAT Paint Contractors Have an A or A+ Better Business Bureau Rating
The The Better Business Bureau (BBB) is a trusted consumer rating body that grades businesses based on collective criteria. In addition to finding their grade, be sure to check how long the paint contractor has been a member. Also confirm that any complaints have been resolved. BBB will still afford a good rating if a business has addressed issues in a timely manner. Questionable painting contractors will have either no BBB affiliation at all or a grade of B or below.Better Business Bureau (BBB) is a trusted consumer rating body that grades businesses based on collective criteria. In addition to finding their grade, be sure to check how long the paint contractor has been a member. Also confirm that any complaints have been resolved. BBB will still afford a good rating if a business has addressed issues in a timely manner. Questionable painting contractors will have either no BBB affiliation at all or a grade of B or below.
7. GREAT Paint Contractors Care about Their Communities and Industry Associations
Being active in local Chambers of Commerce, committed to area charities and represented in the Painting and Decorating Contractors Association (PDCA) shows that GREAT paint contractors have professional integrity and care about their communities. Fly-by-night contractors avoid connections to civic or professional organizations.
8. GREAT Paint Contractors Provide References in Your Area – Both Old and New
Good paint contractors may have references from local work that was completed in the past few weeks. GREAT Paint Contractors will provide multiple references from both recent and past work. References from a year ago or longer show the paint job’s durability and confirm that any necessary follow-up or billing issues were handled correctly.
9. GREAT Paint Contractors Invite You to See a Job in Progress
If a contractor is confident about the way they work, they’ll prove it by asking you to judge for yourself. Things to look for:
- Work vehicles – are they clean, organized and professional?
- The painters – are they neatly dressed and groomed?
- Materials – are ladders, scaffolding, drop cloths and electrical equipment in good condition?
- Is work being done carefully so as not to damage landscaping or property?
GREAT Paint Contractors treat a home – and its homeowner – with respect at all times.
10. GREAT Paint Contractors Have a Professional Website
While it is certainly possible to be a good paint contactor and not own a Website, GREAT contractors are also successful business people who understand that today’s consumer is looking for instant information. A GREAT contractor’s Website will include all the details homeowners are looking for – references, before & after photos, details of services, contact information and history of the company and its owner and staff.